Bug#242419: general: need for a webbased BTS
Henning Makholm <henning@makholm.net> writes:
> Scripsit Hilko Bengen
>> Solution: Have the user enter his e-mail address in the web frontend.
> If he has an email and is able to use it, he does not need a web
> frontend to the BTS.
It might be more convenient for him.
>> Not being able to set up an MTA does not mean being unable to
>> communicate via e-mail.
>
> If he is able to communicate via e-mail, there must be an MTA
> *somewhere* which has been set up and is working. Why can't he use
> that to submit his bug report?
The BTS needs to know which package the bug will be filed against.
Therefore, the user needs more instructions beyond "mail your
bugreport to submit@b.d.o". reportbug takes care of creating fields
for this. M-x debuan-bug (for Emacs) does the same. But if the user
can't use his Debian box to send the bug report, that's useless for
him. A web frontend could also take care of this.
>> > If the user is incapable of communicating by email, the chances are
>> > narrow indeed that we will be able to learn anything from him.
>
>> Most users are able to communicate via e-mail.
>
> Isn't the thread about users who "need" a web interface to the BTS
> because they are somehow unable to send mail to
> submit@bugs.debian.org?
No.
-Hilko
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