Bug#242419: general: need for a webbased BTS
Scripsit Hilko Bengen
> Henning Makholm <email@example.com> writes:
> > If the user is incapable of communicating via email, there is no way
> > to ask him supplementary questions to help narrow down what the bug
> > is and how to fix it. Then he might as well not have filed the bug -
> > it will most likely be tagged moreinfo and, after a number of years
> > or months have passed, be closed in someone's spring cleaning.
> Solution: Have the user enter his e-mail address in the web frontend.
If he has an email and is able to use it, he does not need a web
frontend to the BTS.
> Not being able to set up an MTA does not mean being unable to
> communicate via e-mail.
If he is able to communicate via e-mail, there must be an MTA
*somewhere* which has been set up and is working. Why can't he use
that to submit his bug report?
> > If the user is incapable of communicating by email, the chances are
> > narrow indeed that we will be able to learn anything from him.
> Most users are able to communicate via e-mail.
Isn't the thread about users who "need" a web interface to the BTS
because they are somehow unable to send mail to firstname.lastname@example.org?
Henning Makholm "Larry wants to replicate all the time ... ah, no,
all I meant was that he likes to have a bang everywhere."