Bug#242419: general: need for a webbased BTS
Henning Makholm <henning@makholm.net> writes:
> Scripsit Jesus Climent <jesus.climent@hispalinux.es>
>
>> Setting a web page where a user could, with some php/python/whatever code in
>> the background, put a sensible bug report for whichever tool he is using and
>> report it using simple, guided steps, is not a bad thing.
>
> If the user is incapable of communicating via email, there is no way
> to ask him supplementary questions to help narrow down what the bug
> is and how to fix it. Then he might as well not have filed the bug -
> it will most likely be tagged moreinfo and, after a number of years
> or months have passed, be closed in someone's spring cleaning.
Solution: Have the user enter his e-mail address in the web frontend.
Not being able to set up an MTA does not mean being unable to
communicate via e-mail.
> If the user is incapable of communicating by email, the chances are
> narrow indeed that we will be able to learn anything from him.
Most users are able to communicate via e-mail.
> EVERY bug filed by a user who cannot be contacted to clarify later
> is useless. Why should we waste effort to get them into the system
> only to be closed without any action?
Because there are simple bugs that don't need further explaination.
Because your assumption (as I understand it) that using a web frontend
for submission means that the user can't be reached by e-mail is not
true.
-Hilko
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