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Bug#242419: general: need for a webbased BTS

On Tue, Apr 06, 2004 at 09:08:16PM +0200, Gergely Nagy wrote:
> And back to one of my original points: if an average user can't set up
> his network, including mailing, and/or can't use an editor, I don't want
> him to report bugs. Period. He should learn to handle his computer
> better first, or ask a more advanced user to report a bug for him.

Dude, then you are an arrogant elitist.

Setting a web page where a user could, with some php/python/whatever code in
the background, put a sensible bug report for whichever tool he is using and
report it using simple, guided steps, is not a bad thing.

You cannot expect all users to learn everything to report a bug. Putting such
barriers to users just endangers us to learn the user needs, and blinds our
eyes from focusing on their needs.

The social contract states that we are to help our users, not to expect them
to learn some (for you and me basic) steps to report a problem they are

Feel free to close such bugs if they are use- or senseless.


PS: I had a user who could not understand that an openoffice file could fit on
a diskette, feeling that I was talking about installing the whole in the
diskette. However she was completelly capable of following simple and clear
steps to fill in a bug report using bugzilla, once the interface was modified
to request a simple, single piece of information at a time.

Jesus Climent                                      info:www.pumuki.org
Unix SysAdm|Linux User #66350|Debian Developer|2.4.25|Helsinki Finland
GPG: 1024D/86946D69 BB64 2339 1CAA 7064 E429  7E18 66FC 1D7F 8694 6D69

London. You know... fish, chips, cup o' tea, bad food, worse weather,
Mary-fucking-Poppins... London!
		--Avi (Snatch)

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