Bug#242419: general: need for a webbased BTS
> >Can't they use an editor? You can configure your system so that
> >reportbug will fire up your favourite editor for you, even openoffice,
> >mcedit, nano or whatever you prefer. Graphical or text based doesn't
> >really matter, methinks.
>
> Than you also need to know how to do that...
apt-get install your-favourite-editor
That'll most probably do it. If not, then export
EDITOR=your-favourite-editor, or reportbug --editor. It is all
documented on reportbug(1). Don't tell me that a clueful user can't read
man.
> >An average user should be able to handle at least nano or mcedit. Hey,
> >even my 70 year old grandma could do that, and she doesn't even speak
> >english!
>
> And she managed to make reportbug use nano by default and take
> care of the smtp settings? Is she called "supergranny" by any
> chance? ;)
No. She didn't touch reportbug, but could handle an editor. Which is, if
I understood you correctly, one of the problems with reportbug: it
spawns an editor.
Why would reportbug need an smtp setting? It just uses /usr/lib/sendmail
to send mail. Provided that your system is set up correctly, that will
Just Work(tm).
Setting the network up is a completely different thing, and has nothing
to do with reportbug et al. (Also note that if there is no network, the
web interface won't work either, so your random user needs to set up the
network anyway)
Also, configuring a simple mta for a home system, your average user will
have is as simple as installing any mta, and telling it your ISP's smtp
server.
And back to one of my original points: if an average user can't set up
his network, including mailing, and/or can't use an editor, I don't want
him to report bugs. Period. He should learn to handle his computer
better first, or ask a more advanced user to report a bug for him.
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