Re: On maintainers not responding to bugs
On Tue, 27 Feb 2007 08:10:08 +0100, Mike Hommey wrote:
>
> The other half of the problem that noone has talked about here yet, is
> that the users are as responsive as the maintainers, i.e. pretty badly.
>
> Why do we have rotting unclosed bugs concerning old fixed issues ?
> Why don't most users just send in a message to say if the bug they
> reported is gone with a new upstream version ? Because they either don't
> care or moved along. Not necessarily because the maintainers didn't
> answer, because it happens even when we do.
I'd say that frequently the reason is simple ignorance on the part of the
user: i.e. they don't know how to send in an update or they don't know
that one would be welcome. IMO, it would be perfectly appropriate in these
cases to ping the user and, if no reply is forthcoming, to close the bug.
> And not only when bug are fixed don't we get feedback. We sometimes also
> face non-responsiveness to our requests for more precisions on the bug...
I think in these cases it's also often appropriate to close the bug.
Reid
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