Re: No GRUB with brand-new GPU
The Wanderer <wanderer@fastmail.fm> writes:
> I'm fairly sure the live environment I used (the amd64 image from
> https://www.debian.org/CD/live/) does likewise. I do have some other
> bootable media (of extremely primitive nature, graphics-wise) which I
> know for a fact uses ISOLINUX or similar, and I could try one of those
> if it might be fruitful...
I can't tell without booting that, there are both grub and isolinux
directories on that image (debian-live-10.7.0-amd64-standard.iso that
is.)
>> 7-RMA the 5700.
>
> I'd be extremely hesitant to do that unless I know it's the problem.
> Also, although I just unboxed this within the past week, I ordered it
> more than a month ago; it's entirely possible they might not accept it
> back now.
Well, it does have warranty, no? I'd say "I can get into BIOS all right
but if I try to install Windows 10 I just get a black screen. Everything
works fine with my old video card." Of course you'd want to test with
Windows first but to me that's a sufficient diagnosis from a consumer.
After all, at
https://www.amd.com/en/support/graphics/amd-radeon-5700-series/amd-radeon-rx-5700-series/amd-radeon-rx-5700-xt#amd_support_product_spec
AMD only lists sufficient power as a requirement. PCI express versions are
compatible with adjacent versions and I think you have PCI express 3.0
on your motherboard & CPU.
Still, I wouldn't mention Grub, Linux or the age of your hardware in a
warranty claim. Of course, if you get a replacement and the new card
doesn't work in your system either then it's more likely to be an
incompatibility problem.
Reply to: