On Thursday 02 June 2005 11.33, Pascal Hakim wrote: [mail to Debian role accounts being ignored sometimes] > Would a Debian Enquiry Response Team help? Yes, imho it could help - I could imagine offering myself to sort out sort out simple inquiries (point people to mailing lists or point out that our policy/current SOP doesn't include doing whatever the person might want) from requests that really require attention of a listmaster, for example. Would this take some noticeable load off the listmasters, or just would it just cause additional delay unitl listmasters see the real requests? I think some way for me to flag that listmaster attention is needed/is not needed for a specific request and some (vaguely) defined way of who takes care of requests when I don't answer a mail within some time would be the only prerequisites. With some common sense, a modern threading mailreader and cc:ing the listmaster address back on all replies with edited Subject lines), I think this could be done 99% - no complicated set up necessary. alternative: use a ticketing system (should probably only accessible to listmasters or at least only to DDs). But that would need some set up, and besides I haven't seen a ticketing system that satisfied me yet. Before I commit myself to this: how much traffic are we looking at? cheers -- vbi -- Today is Pungenday, the 7th day of Confusion in the YOLD 3171
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