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Re: Bug#242419: general: need for a webbased BTS

Henning Makholm <henning@makholm.net> schrieb:

> Scripsit Frank Küster <frank@debian.org>
>> Henning Makholm <henning@makholm.net> wrote:
>> >> Not being able to set up an MTA does not mean being unable to
>> >> communicate via e-mail.
>> > If he is able to communicate via e-mail, there must be an MTA
>> > *somewhere* which has been set up and is working. Why can't he use
>> > that to submit his bug report?
>> If he exclusively uses some web-based mail system and doesn't even know
>> what a mail program is (or he knows one, Outlook Express, but has been
>> told that it's bad), then he can't use this easily to report a bug.
> Why not?

Because he has to copy the contents of the editor window of reportbug
into the editing space of the webmailer, which will probably totally
mess up line endings etc. This is of course possible, but not
easy. Especially since many newbies don't know what the middle button
will do in XFree. They look for the equivalent of the Windows
"Clipboard" and can't find it.

>> And I wouldn't call these fields where you can type in the mail text
>> "an editor", in there nothing works but the letter and cursor keys.
> What is your definition of an editor?

A program to edit files. This includes, at least, the possiblity to open
and save files - which is not possible in a webmailer (perhaps one can
save stuff like "mail templates", but not a file on one's computer)

Regards, Frank
Frank Küster, Biozentrum der Univ. Basel
Abt. Biophysikalische Chemie

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