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Re: (OT) suggestion on terse wording of "IT Helpdesk"



On Thu,27.May.10, 20:09:13, Zhang Weiwu wrote:
 
> As explained the tag in email address is to convey information from my
> user to me. Since my user knows my email address, that is the only place
> where the tag can be. I can ask my users to include tag in subject but
> they will not always remember to follow this rule.
> 
> Imagine this:
> 
> Hi folks in CDCSS co ltd. I am Zhang Weiwu and will be responsible for
> supporting your computer use. If you have a problem, please email me
> (zhangweiwu at realss.com), but don't forget to add the word "CDCSS
> helpdesk" in the email subject so that I can properly filter this.
> 
> And compare to this:
> 
> Hi folks in CDCSS co ltd. I am Zhang Weiwu and will be responsible for
> supporting your computer use. If you have a problem, please email me
> zhangweiwu+aid.cdcss at realss.com.
> 
> It is obvious which works in reality.

Yes, and it's an interesting trick you thought of.

But, wouldn't the CDCSS people all send mail from the same domain? This 
way you can just filter on the domain part of the From: e-mail address, 
or am I missing something?

Regards,
Andrei
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