Re: (OT) suggestion on terse wording of "IT Helpdesk"
On 05/26/2010 09:32 PM, Zhang Weiwu wrote:
On 2010年05月25日 15:48, Camaleón wrote:
Hard to tell as you are not providing many details :-)
Perhaps culture difference does play a role in this. Thanks to wide use
of cyrus-imapd and gmail among local technicians, I took it self-evident
that the plus symbol in an email address is a tag to trigger processing
rule, thus the following email address:
Zhang Weiwu the support engineer of Office IT services of ICD
SS<zhangweiwu+it_helpdesk.icd_ss@realss.com>
would trigger processing rule on the server to categorize the
email to it_helpdesk request and to categorize it under customer
company "icd_ss". When I leave the post, others can easily get all
my previous communication context by looking at helpdesk support
requests of icd_css. It also makes it easy for a colleague to search
other colleagues' email in regarding to helpdesk, since, such emails
do not have much privacy concern and are made available for all
colleagues. Those emails who might have privacy concern is without
plus and tags.
Email headers are the canonical solution for this type of problem.
However, I can't discover any method by which one can add ad hoc
headers to individual mails using Outlook, Thunderbird or Gmail.
--
Dissent is patriotic, remember?
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