Re: Convincing someone to switch to Linux
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On Sat, Mar 29, 2003 at 01:46:17PM -0600, Nathan E Norman wrote:
> Now, imagine calling tech support for major router vendor C, J, or N;
> or calling tech support for a tier 1 provider. If you can quickly
> demonstrate that you have a clue, you get lucky and get moved up to a
> level 2 or 3 tech. Otherwise you are stuck with bob. Bob sucks when
> your PC is broken; he really sucks when your network is down.
I was a level 2 tech and sat near some level 3s. Even my manager
thought I had more of a clue than a lot of the level 3s. Level 1 was
supplied by the local cable companies, so you can guess...
> I hate tech support. It's a PITA to call, and sucks to be on the
> other side too.
Tech support just plain sucks for everyone involved.
- --
.''`. Baloo Ursidae <baloo@ursine.dyndns.org>
: :' : proud Debian admin and user
`. `'`
`- Debian - when you have better things to do than fix a system
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