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Re: Convincing someone to switch to Linux



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On Sat, Mar 29, 2003 at 04:21:23PM +1200, cr wrote:
> That 'tech support' is a red herring anyway, at least if you have Internet 
> access.   I've had better support from the linux-newbie, gnome, debian 
> mailing lists (and even from a guy I just happen to have met on a completely 
> unrelated mailing list who runs a Linux network in UK) than I *ever* have 
> from any official source.

Because volunteers don't have to be paid, are self-motivated and don't
have to worry about a big client suing them for bad advice.  The Linux
support model works better because the people volunteering to do it
tend to know what they're doing than some outsource[1] bob who may
have just walked in off the street for a call center job and may or
may not be reading off some mandated flow chart.  Newbies don't quite
get this, oddly enough, never mind they've probably used a similar
model by asking a friend for help before trying to call tech support...


[1] I know the horror first hand.  Worked in a 5000 employee call
center for Stream International and there were maybe 20 people who
didn't have to use the flow charts...alt.tech-support.recovery has
similar tales from around the world from outsource bobs with a clue.

- -- 
 .''`.     Baloo Ursidae <baloo@ursine.dyndns.org>
: :'  :    proud Debian admin and user
`. `'`
  `-  Debian - when you have better things to do than fix a system
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