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Re: bug-reporting for non-English users

On Fri, Apr 29, 2005 at 09:06:42PM +0200, Jutta Wrage wrote:
> Hash: SHA1
> Would be better, to think about how to solve that problem:
> - - translation of www.debian.org to more languages (including the pages 
> about bug reporting)
> - - translate everything related to bug reports
> - - help the users to find mailing lists in there language
> - - having a translation service for developers who want to send 
> questions to the bug reporter
> - - having a translation service for people, who want to report a bug and 
> are not able to write it in english or discover, if the bug is already 
> submitted.

Yes, people need to be able to do bug reporting in other languages than
English. Meny do so now on mailing lists that are not in English, but in
other languages.

This issue has been discussed before, and here are some ideas from such

1. an API that takes the non-english error message and displays it in
English. many - or say - most programs are not run in English, but in
another language, in the first place. So it is difficult to write
a bug report in English, when even the error message in englishi is not
known . Some way to get or keep the english message need to be
available. Maybe save it in an environment variable? Called ERRORTEXT or
such? And then make it available  in any form to fill out a bug report.

2. Bug reports on the translation should go to the translator, not the
maintainer of the program.

3. If the maintainer gets a bug report in a langueage that is not
understood by the maintainer,  there should be established ways of
contacting a translator for the language in question to get the bug
report translated. To facilitate this, a form for reporting bugs should
indicate the language used for reporting .

Best regards

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