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Re: On what is helpful and what is not [was: Re: Wifi]



On 03/09/2014 06:09 AM, Andrei POPESCU wrote:
On Du, 09 mar 14, 01:39:56, Steve Litt of Troubleshooters.Com wrote:

[big snip]

Everyone,

The least you could do when you hijack a thread would be to change the
subject, otherwise you'll be swamping the OP with OT chatter that
doesn't even help him (quite the contrary).

Doesn't it seem that, on every list and IRC channel, there's always that
guy? The defender of the perfect symptom description, who has completely
memorized every portion of "How To Ask Questions The Smart Way"
except for the portion on how to answer questions in a helpful way.
The vigilante who just has to jump on every less than perfectly clued-in
post and insult the guy. I'm not talking about insulting the dweeb who
asks, then doesn't even read the answers, and asks again. I'm not
talking about insulting the guy asking the question that a two minute
web search can find the answer to. I'm talking about the guy who insults
people like the original poster, whose symptom description wasn't all
that bad, at least for a first stab at it. A symptom description that
others felt was good enough to suggest diagnostic processes.

Nope, pretty much everyone was stabbing in the dark due to lack of
information. Now, there's a good chance one of these "stabs" actually
hits the target (my money is on firmware), but pretty much everyone
assumed the OP is able to identify the correct firmware package and
install it by himself (if his WiFi is not working he might not even have
easy access to the internet).

The angry and insulting behavior of the defenders of the perfect
symptom description does nothing but cut down on technical
communication, raise the noise level, and often raise the heat level.
Why do that? I mean really, is it too much to ask that these guys simply
ignore posts they think are bogus? Or if the thread bothers them,
filter the thread? The list will be better for it.

Stan has helped a lot of people with his expertise, especially when it
comes to hardware. His style is definitely blunt and can often be
perceived as insulting, but I read his initial reply several times and
in my very humble opinion there was no insult. As far as I'm concerned
the "take home message" is:

     The lack of detail in your problem report suggests you have never
     used Linux, or that you've never participated in a technical forum.
     Please tell us your Linux skill level so we can reply with
     appropriate level of instruction.

Kind regards,
Andrei

Really, calling the OP a "nub" ( whatever the hell he means by that) isn't an insult? And you think there was no condescending insulting tone overall?

--
--- Dave Woyciesjes
--- ICQ# 905818
--- CompTIA A+ Certified IT Tech - http://certification.comptia.org/
--- HDI Certified Support Center Analyst - http://www.ThinkHDI.com/
Registered Linux user number 464583

"Computers have lots of memory but no imagination."
"The problem with troubleshooting is that trouble shoots back."
- from some guy on the internet.


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