Re: tool for internet connection test
Hi Paul,
> However, I've seen problems "disappear" after their visits for some
> customers ....
not in my case. It is little bit better now but I think that this is
because is raining less. I have this problem for last 2 months.
> Incorrect call out fee is a bit harsh, but it is a Telstra charge and any
> ISP just passes this on (typically, if not always).
yeah, I refused to pay it. Furthermore I threatened to refused pay for
may phone bill as I'm not getting the service I had payed for. So far
so good and they waived my $105 fee, but unfortunately this does not
fix the problem :-(
Lubos
On Fri, Feb 4, 2011 at 11:48 PM, Andrew McGlashan
<andrew.mcglashan@affinityvision.com.au> wrote:
> Hi Lubos,
>
> Lubos Rendek wrote:
>>
>> I'm on ADSL2. I had constant speed for years and it was always around
>> 6 - 8 Mbps. Suddenly it dropped to 0.3 - 4 Mbps but on average I have
>> 0.9. As you also mentioned I too believe that the weather is to be
>> blamed.
>
> Okay.
>
>> My Telstra land line had such a nose that I could not make a phone
>> call. Telstra technician came and said that there is nothing wrong
>> with it and they charged me $105 incorrect call out fees :-) TPG ( my
>> current internet provider ) confirmed weak signal but when the
>> technician came he allegedly did not find any problem. Of course he
>> did not find anything wrong he was on my premises for 10 minutes and
>> at that time everything was fine.
>
> In my experience, it is extremely rare for a Telstra tech to admit a fault.
> However, I've seen problems "disappear" after their visits for some
> customers .... so they found a fault alright, they just wouldn't admit to
> it.
>
> Incorrect call out fee is a bit harsh, but it is a Telstra charge and any
> ISP just passes this on (typically, if not always).
>
>> 1 months ago I tried to ping their IP I think it was web server and I
>> got around 20% packet loss. I'll try again your suggestions.
>
> Good Luck.
>
> Cheers
> AndrewM
>
>
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