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Re: Squeeze, firmware and installation

On Fri, May 07, 2010 at 08:33:24AM +0200, Yves-Alexis Perez wrote:
> On jeu., 2010-05-06 at 21:16 -0500, Raphael Geissert wrote:
> > Josselin Mouette wrote:
> > > If there really was a need for it, such images would already exist.
> > 
> > They do already exist and are labelled "*Ubuntu."
> > 
> > That's what people end up trying and installing after they waste their time 
> > installing Debian just to see that their wireless and/or ethernet card 
> > "doesn't work" (because most people don't know or care why it doesn't. It 
> > just doesn't.)
> > 
> > Trying to tell people that they need to download "something extra" to make 
> > their networking devices work is not fun when they just wiped off the only 
> > thing that was working: Windows.
> > 
> > And for those suggesting one should modify the installation media: good luck 
> > saying that to newcomers.
> That's why we have an installation manual, too. Maybe we don't advertise
> it enough, maybe we should add a large enough RTFM somewhere on download
> pages.

Even with a big RTFM, people won't start reading the manual. Reality is
sad: people don't read manuals, and worse, people don't read what is
written on their screen either. Ask around you, I'm pretty sure you can
find nice stories about people not reading what their computer is
telling them. Here is one: a secretary on a Mac calls support because 
the printer doesn't work. Turns out there was a dialog on the Mac
telling her to put paper in the tray and click ok when it's ready.
You'd think that'd be enough...


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