Re: Fundamental flaw in bug reporting system
On Tue, Jul 11, 2006 at 05:16:52PM +0100, Ian Jackson wrote:
> Adam McKenna writes ("Re: Fundamental flaw in bug reporting system"):
> > Frustrating the user could lead to an even poorer quality bug report than
> > would have been given in the first place.
> It works because it acts as a filter. Ability and willingness to
> write a good bug report are correlated pretty strongly with ability
> and willingness to read and understand documentation on how to report
> The users who don't know how to write a good report, but do care about
> doing so, read the documentation and do file a good report. Those who
> don't know and don't care are discouraged and go elsewhere, to the
> benefit of the developers and of the software quality.
We want users who don't know how to write a good bug report to become users
who do, not get discouraged and not contribute at all.