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Re: Bug#321701: bug handling is a maintainers job

* Wichert Akkerman (wichert@wiggy.net) wrote:
> Package: mozilla-firefox
> Debian maintainers have always assumed full responsibility for their
> work within Debian: they make sure their packages are in excellent shape
> and they take care of all bugreports, either fixing them themselves
> or working with upstream. So I was somewhat surprised when I filed
> a bug on mozilla-firefox and got this message:
>   *** Please submit non packaging issue (e.g. feature requests) bugs to
>   the Debian BTS and the upstream bugzilla
>   (http://bugzilla.mozilla.org/buglist.cgi?product=Firefox) and put a
>   reference to the bugzilla bug in the Debian bug report, to ease bug
>   triage for the maintainers. Thank you. ***
> This is silly: it makes filing a bugreport a lot harder for users,
> which can actively discourage them. Users should only have to deal
> with Debian, not with all upstreams and all their different ways
> of handling bugreports. As a maintainer it is your responsibility to 
> take care of that.

I don't think it's silly at all. First of all, I'm making a request,
I'm not demanding they do this. Firefox has 306 open bugs (well, 271
if you don't count merged bugs), so it's a fairly buggy (and popular)
piece of software. Especially in the case of random feature requests,
it's merely taking time away from fixing other bugs, to having to
forward them upstream. So if the submitter really cares about the
feature, they can spend a little more time sending it upstream instead
of just creating busy work for the maintainer. I've provided a link to
the submission page, and bugzilla is a pretty standard and popular bug
tracking system (even though I don't particularly like it, and many
are of the same opinion). Do you really think people will be so
discouraged that they'll give up all together instead of just filing
the Debian bug.
> If you can not handle the amount of bugreports there are better options
> available. Team maintained packages, either officialy or non-officialy,
> are one way of doing that which has been working great for a lot of
> packages.

Are you volunteering to join such a team? There is already a team of
two, myself and my co-maintainer Mike Homey (he's been a bit inactive
until recently). I'm always open and appreciative to people helping
with bug triage, but very few have come forward to help. Mike is an
example of someone who stepped forward to help fix some tricky bugs,
and became a co-maintainer when he asked.

Eric Dorland <eric.dorland@mail.mcgill.ca>
ICQ: #61138586, Jabber: hooty@jabber.com
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