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[OT] Re: consumer grade circuits vs pro grade circuits

On Fri, Sep 30, 2005 at 06:26:52AM -0400, Phil Dyer wrote:
> in my experience with bus dsl (verizon) support, it is impossible to get
> to talk to a clueful person. Ever. Most don't know what ping means, what
> pppoe is or anything. They start with "did you reboot your equipment?"

Quite. That's why there is Speakeasy (speakeasy.net). They're more expensive,
but if you have to call them, you can use the words 'ping' and 'traceroute'
without getting an awkward silence on the other side of the line...

Bye for now,

Pong.be         -( "Parts that don't exist can't break." -- Russell Nelson )-
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