Easy trouble ticket system?

[Thomas Lamy <Thomas.Lamy@netwake.de>]

Hi,

can anybody recommend a simple (to set up and maintain) TTS for ISP use?
We want to
- auto-assign ticket ids to incoming support requests (by mail or web form)
- assign tickets to individuals or groups
- have a simple ticket report system (where customers can look up the state
of their ticket)


I looked into phpgroupware (didn't like it for many reasons) and
request-tracker (failed dependencies in stable/testing, and seems too
bloated).

I don't want to write one myself, but I will have to extend any solution to
interface with the existing homebrew customer database...


Any hints?

Thomas