Re: Easy trouble ticket system?
On Tue, Feb 11, 2003 at 11:39:36PM +0100, Thomas Lamy wrote:
> can anybody recommend a simple (to set up and maintain) TTS for ISP use?
> We want to
> - auto-assign ticket ids to incoming support requests (by mail or web form)
> - assign tickets to individuals or groups
> - have a simple ticket report system (where customers can look up the state
> of their ticket)
We use RT -- http://www.bestpractical.com/rt/ -- and we're really happy with it.
It can't assign tickets to a "group", but you can use the queue system to
organize tickets for much the same effect.