Re: Bug#242419: general: need for a webbased BTS
On Tue, Apr 06, 2004 at 08:16:01PM -0700, Don Armstrong wrote:
> On Tue, 06 Apr 2004, Riku Voipio wrote:
> > If a customer thinks a web interface is easier to use than
> > reportbug, she/he is right.
> Beyond the trivial aspects of Debian not having customers,
Oh, great, instead of considering for a moment that if users feels
something is hard to use, it really is hard to use for them, lets
complain loudly about my mistake of using "customer" rather than
"user".
> could go into more detail why reportbug is difficult to use, that
> would be more usefull than just claiming that a web interface is
> better.
Perception of ease of use may have nothing to do with the real ease
of use. However, I really don't know what to say, if you really
believe a terminal based UI is as simple and familiar to newbies
as web based one.
Some food of thought where a web interface would help:
1) bugs in nonnetworked/email blocked installations
2) bugs about uninstallable/unbooting systems
3) trying to spot the duplicate before filing a bug against a
package with hundreds of bugs. Yeah, you can view the bugs
with reportbug, but it as about as comfortable as using dselect.
And as a bonus, reportbug could use HTTP to send bugs, and it would not
need to ask all the mail setup questions at all. Except for reply-to
address, ofcourse.
> 1: Ignoring the *very* usefull outputs that reportbug appends to the
> report about the local machine.
Have you heard that we have a HORRIBLE hole in our BTS? anyone can
submit bugs via submit@bugs.debian.org without the usefull info appended
by reportbug!!!!!! we most obviously close this so that everyone
must use reportbug!!!
--
Riku Voipio | riku.voipio at iki.fi |
kirkkonummentie 33 | +358 44 5000343 --+--
02140 Espoo | |
dark> A bad analogy is like leaky screwdriver |
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