[Date Prev][Date Next] [Thread Prev][Thread Next] [Date Index] [Thread Index]

Re: Bug#242419: general: need for a webbased BTS

On Tue, Apr 06, 2004 at 08:16:01PM -0700, Don Armstrong wrote:
> On Tue, 06 Apr 2004, Riku Voipio wrote:
> > If a customer thinks a web interface is easier to use than
> > reportbug, she/he is right.
> Beyond the trivial aspects of Debian not having customers, 

Oh, great, instead of considering for a moment that if users feels
something is hard to use, it really is hard to use for them, lets
complain loudly about my mistake of using "customer" rather than

> could go into more detail why reportbug is difficult to use, that
> would be more usefull than just claiming that a web interface is
> better.

Perception of ease of use may have nothing to do with the real ease
of use.  However, I really don't know what to say, if you really
believe a terminal based UI is as simple and familiar to newbies
as web based one.

Some food of thought where a web interface would help:

1) bugs in nonnetworked/email blocked installations
2) bugs about uninstallable/unbooting systems
3) trying to spot the duplicate before filing a bug against a
   package with hundreds of bugs. Yeah, you can view the bugs
   with reportbug, but it as about as comfortable as using dselect.

And as a bonus, reportbug could use HTTP to send bugs, and it would not
need to ask all the mail setup questions at all. Except for reply-to
address, ofcourse.

> 1: Ignoring the *very* usefull outputs that reportbug appends to the
> report about the local machine. 

Have you heard that we have a HORRIBLE hole in our BTS? anyone can
submit bugs via submit@bugs.debian.org without the usefull info appended
by reportbug!!!!!! we most obviously close this so that everyone
must use reportbug!!!

Riku Voipio  	       | riku.voipio at iki.fi         |
kirkkonummentie 33     |    +358 44 5000343          --+--
02140 Espoo            |                               |
dark> A bad analogy is like leaky screwdriver          |

Reply to: