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Re: Bug#242419: general: need for a webbased BTS

On Wed, Apr 07, 2004 at 01:17:33PM +0300, Riku Voipio wrote:
> On Tue, Apr 06, 2004 at 08:16:01PM -0700, Don Armstrong wrote:
> > On Tue, 06 Apr 2004, Riku Voipio wrote:
> > > If a customer thinks a web interface is easier to use than
> > > reportbug, she/he is right.
> > Beyond the trivial aspects of Debian not having customers, 
> Oh, great, instead of considering for a moment that if users feels
> something is hard to use, it really is hard to use for them, lets
> complain loudly about my mistake of using "customer" rather than
> "user". 

I think people reacted that way because you seemed to be invoking
the principle of "the customer is always right", which is based on
customers being the people who have money. This just doesn't apply
to Debian.

That you meant something else entirely is an unfortunate collision of
wording. You came so close to this standard phrase that it honestly
didn't occur to me that you didn't intend to refer to it.

That aside... I don't think you're proposing a useful principle here.
A user saying "it's hard" doesn't give us any information about what
it is that makes it hard. For example, maybe this user would be happiest
with a GUI frontend to reportbug, and not care about the webbishness
of the interface at all.

Richard Braakman

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