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Re: Bug#242419: general: need for a webbased BTS

On Tue, 06 Apr 2004, Riku Voipio wrote:
> If a customer thinks a web interface is easier to use than
> reportbug, she/he is right.

Beyond the trivial aspects of Debian not having customers, if you
could go into more detail why reportbug is difficult to use, that
would be more usefull than just claiming that a web interface is

As a trivial argument, it would take relatively little time to turn
reportbug's method of reporting into a web based reporting form that
still used the process[1] of reporting that reportbug uses.

However, any difficulties in the user utilizing reportbug would still
exist in the web based reporting form.

Making things webbased doesn't magically make them better.

If you are still interested in making the bug reporting system in
Debian work better for the end user, take a long look at the tools
that we use currently, and make suggestions in the form of wishlist
bugs against those tools that will increase the ability of end users
to use our infrastructure.

Don Armstrong

1: Ignoring the *very* usefull outputs that reportbug appends to the
report about the local machine. 
This space for sale


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