Bug#242419: general: need for a webbased BTS
On Tue, Apr 06, 2004 at 10:53:26PM +0200, Andreas Tille wrote:
> On Tue, 6 Apr 2004, Gergely Nagy wrote:
> > Besides, if someone finds reportbug too complicated (in its default
> > mode; if you switch to advanced mode, it can be complicated, yes), he
> > shouldn't report bugs at all. Last I used reportbug, it guided me
> > through the bugreporting process, with lots of hints and whatnot. Can't
> > be easier than that, I'd say.
> The *only* problem of reportbug is that users do not really know
> about it. About 50% of people droping in at Debian boothes do
> not have the slightest idea how to repot bugs - even people who
> are long standing Debian users. So I would suggest to reassign this
> bug to debian-www that this tool should be documented better on the
> web pages. Or may be even debian-installer should mention reportbug
> to introduce users to this evident tool.
Eh, If I go to debian.org, and either click support and then 'Bug
tracking system', or go to right away to 'Bug reports' with 'Support' in
at the left of the webpage, I find bugs.debian.org.
And the first link is about reporting bugs, which plugs reportbug near
the top of the page.
So, if someone _wants_ to report bugs, he is very quickly referred to
to that. Also, every bug index page has a "If you can't find your bug
here, report it" link going to that page.
Still, a web interface is easy to create, it only needs to send a
mail... The only problem is tracability, though it isn't worse than via
email, it _is_ easier for users to misspell their emailadress, or decide
to supply an invalid one. But also that can be fixed easily. The
question is: will the BTS maintainers accept such a thing?
Jeroen van Wolffelaar
Jeroen@wolffelaar.nl (also for Jabber & MSN; ICQ: 33944357)