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Re: BTS feature?

On Tue, May 01, 2001 at 11:51:39AM -0500, John Hasler wrote:

> Steve M. Robbins writes:
> > I don't follow your reasoning.  Are you suggesting that the bug
> > submitters will be less annoyed if the bug is closed after 30 days,
> > rather than immediately?  Why would that be?
> Many bug submitters never respond to requests for additional information.
> Example: let's say I receive a bug against pppconfig which says "I typed
> pon and nothing happened!".  I conclude that it is probably operator error
> and send a request for clarification to <bugid>-autoclose@bugs.debian.org.
> In the meantime the submitter gets around to reading the pon man page and
> realizes that his connection was up all the time.  He is so embarrassed
> that he doesn't respond.  Consequently, at the end of 30 days the bug goes
> away by itself.  Had he responded to my request, the bug would have become
> permanent and I would have to deal with it.
> I would think that this autoclose feature would be quite popular with
> maintainers of packages that receive large numbers of spurious or duplicate
> bug reports.

The 'moreinfo' BTS tag already exists for this purpose.  If manually looking
for this tag is too much work (hmm...), then a simple script could be written
to find bugs with this tag that have not seen any activity in a certain amount
of time.

 - mdz

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