Re: laptop freezes randomly - please help!! dell xps 15 with debian testing

[Shalom Ben-Zvii Kazaz <shalom938@gmail.com>]

I tried SysRQ and there is no response when the computer freezes. i tried before freeze to make sure i know how to use it and it worked, i tried b and k and it worked. but when the computer freezes there is nothing, no response.

On Mon, Jan 30, 2023 at 8:00 PM Alexandre Rossi <niol@zincube.net> wrote:

Hi,

> In the past week my laptop freezes randomly, I can say it happens every 2-3
> hours. but there are actions that consistently always cause a freeze, like
> opening Zoom or executing lspci in Terminator.

I would suggest:
- try to get more debugging info using SysRQ keys [1]
- try to get more debugging info using netconsole[2] (needs wired connection)
- try another OS (Ubuntu live CD, Windows) to rule out hardware problem

[1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html
[2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/

Alex