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Re: laptop freezes randomly - please help!! dell xps 15 with debian testing




On Mon, Jan 30, 2023 at 6:00 PM Alexandre Rossi <niol@zincube.net> wrote:
Hi,

> In the past week my laptop freezes randomly, I can say it happens every 2-3
> hours. but there are actions that consistently always cause a freeze, like
> opening Zoom or executing lspci in Terminator.

I would suggest:
- try to get more debugging info using SysRQ keys [1]
- try to get more debugging info using netconsole[2] (needs wired connection)
- try another OS (Ubuntu live CD, Windows) to rule out hardware problem

following the suggestion to try another OS i booted the computer with ubuntu 22.4 live usb, i'm working with since yesterday with no issues. i have enough memory so i installed some of the applications i use like slack,zoom,terminator and more, i even installed intellij idea and worked on my project for hours. zoom works with video ,slack works, there is no freeze , the computer is up with ubuntu 22.4 for almost 24 hours and everything looks ok.
So i guess there is no hardware problem.
So i don't know what to do, I'm thinking to reinstall debian but I'm not sure the problem will disappear because it may be something with the kernel of some package.
 

[1] https://www.kernel.org/doc/html/latest/admin-guide/sysrq.html
[2] https://debamax.com/blog/2019/01/03/debugging-with-netconsole/

Alex


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