Re: [OT] How to help the OP? (was: How long will this take?)
On Wed, Jun 10, 2020 at 09:24:08PM +0200, Nicolas George wrote:
It's the usual dilemma on mailing-lists/forums:
* Are the respondents supposed to answer the OP question directly without hindsight (potential XY problem sometimes - http://xyproblem.info/)?
* Or are they expected to put the issue into perspective and challenge it? I know it can be frustrating because this is not always the answer we as OP want to read but it can be really instructive as we understand we were on a wrong track.
There is no dilemma at all: we are not paid help-desk technicians.
Interacting in a polite fashion shouldn't require a paycheck.