Hi Greg,
I read a blog post which I think can enlighten the 'I googled and found
nothing' issue. The post pointed out that two people google differently
because not all of us have the same 'skill' at it. Thus if you google
and get the answer, it is because you may have more 'googling skills'.
This skill may be proportional to your Debian skill and thus the more you
use Debian, the better your ability to find the answer and the better
you can use Debian. It may be useful to show folks what query was used
by you and compare it to the one the confused party used, in the same
way you should ask for the output of a command like 'route' for
comparison with a network problem.
Cheers,
Kev