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Re: Help!

On Wed, 2005-09-07 at 08:14 -0400, Stephen R Laniel wrote:
> On Tue, Sep 06, 2005 at 06:43:16PM +0100, Jon Dowland wrote:
> > We've had a lot of these queries recently. Does that suggest the
> > installation process needs to be adjusted slightly, to combat the
> > assumption a GUI environment is installed by default? Or should we be
> > pushing for people to read the installation docs before going ahead with
> > it?
> I don't think people should ever have to read documents in
> order to use a product. Requiring people to read the docs
> suggests that the product itself isn't designed well enough
> that it explains its own usage. And it allows programmers
> the luxury of being lazy in their UI design. We should
> assume that people won't read the docs, and build our
> products with that assumption in mind.

Well put.


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