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Re: Help!

On Tue, Sep 06, 2005 at 06:43:16PM +0100, Jon Dowland wrote:
> We've had a lot of these queries recently. Does that suggest the
> installation process needs to be adjusted slightly, to combat the
> assumption a GUI environment is installed by default? Or should we be
> pushing for people to read the installation docs before going ahead with
> it?

I don't think people should ever have to read documents in
order to use a product. Requiring people to read the docs
suggests that the product itself isn't designed well enough
that it explains its own usage. And it allows programmers
the luxury of being lazy in their UI design. We should
assume that people won't read the docs, and build our
products with that assumption in mind.

Stephen R. Laniel
+(617) 308-5571
PGP key: http://laniels.org/slaniel.key

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