Re: Recommended ISP's
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On Mon, Jan 19, 2004 at 05:39:49PM -0600, Aaron Hall wrote:
> I used to work for Cox, and I don't recall hearing any complaints at
> all in terms of speed or latency issues.
I used to work for @Home, which gave bandwidth and support to Cox (and
many others). Most of the calls we got involving latency issues were
from Cox and Charter markets. All of them serious line noise issues
also affecting television. No idea if any of those got fixed, Cox and
Charter also had this assenine policy that the only way @Home folks
could get Cox or Charter to roll a truck was to email them with the
customer's information and hope they actually called the customer like
they were supposed to but never did. Cox's tier 1 guys were fscking
morons, too, since line noise issues are something they weren't even
supposed to send up to us tier 2 folk to begin with...bastards. Not
uncommon to get five or six calls from the same customer with the same
issue before Cox or Charter would pull their head out long enough to
fix the problem.
Strike 2 against Cox for me is they colluded with AT&T and Comcast
against @Home to buy @Home's infrastructure for pennies on the dollar.
The collapse of Enron distracted the FTC from the collusion case until
after time ran out to prosecute for it, IIRC. So they put me and
8000+ of my closest coworkers out of work with illegal, unethical
business practices and got away with it scott-free.
I've never been a Cox customer and in the last 3 years, they've done
quite a bit by proxy to screw me. I'm not thinking they were out to
get me, but rather they're so inconsiderate or incompetent that they
could not help themselves.
Though Aaron's still cool. 8:o)
- --
.''`. Paul Johnson <baloo@ursine.ca>
: :' :
`. `'` proud Debian admin and user
`- Debian - when you have better things to do than fix a system
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