RE: [OT] The myth of outsourcing
> -----Original Message-----
> From: Paul Johnson [mailto:baloo@ursine.dyndns.org]
> Sent: Thursday, March 27, 2003 12:56 AM
> To: debian-user@lists.debian.org
> Subject: [OT] The myth of outsourcing
>
>
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> On Tue, Mar 25, 2003 at 09:09:26AM -0800, deFreese, Barry wrote:
> > This includes people who actually do support for a living.
> We pay an
> > outside company some significant money for help
> desk/desktop support.
>
> Yuck. Generally speaking, unless the job requires special licensing
> (like building contractors and private security officers in most
> states) it's far cheaper to hire a few guys in house to do the job
> than it is to outsource for a larger number of pinheads. Outsourcing
> tech support is one of the most pointy-haired decisions a company can
> make, and from what I've seen having worked in an outsource tech
> support house (and being one of maybe 50 people with a clue out of
> 5000 employees), companies that do so don't tend to last very long
> after they start. I recommend polishing your r?sum? right about now.
>
I totally agree, though I don't think Nike is going anywhere any time soon.
I am actually a little insulated from it because I work for the distribution
center of one of the divisions and we have no outsourced folks here. I
still have to deal with them from the corporate side but we generally get to
make our own decisions down here.
> > Whenever they run across a problem they haven't seen before, do they
> > troubleshoot it at all? No. "Time to re-image your hard
> drive". Yeesh.
>
> Outsource guys don't get paid to care, even when they know the right
> answer. They're often paid to keep the call times way down, so it's
> in thier best interest to find a working solution that gets you off
> thier phone as fast as possible, no matter how much of your time it
> wastes once they're off the call.
>
Good point.
> > And Oh My God, no pretty Graphical web browser to navigate those,
> > how did we survive??? :-)
>
> Not outsourcing critical funcitons of organizations to other
> companies?
>
Hehe.
> - --
> .''`. Baloo Ursidae <baloo@ursine.dyndns.org>
> : :' : proud Debian admin and user
> `. `'`
> `- Debian - when you have better things to do than fix a system
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Barry deFreese
Technology Services Manager
Nike Team Sports
(949)-616-4005
Barry.deFreese@nike.com
"Technology doesn't make you less stupid; it just makes you stupid faster."
Jerry Gregoire - Former CIO at Dell
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