On Fri, Jul 12, 2002 at 01:46:04PM -0500, Jamin W. Collins wrote:
| I may be in the minority here, but as I see it, a sales person's job
| is to provide a service of help me purchase what I'm after.
What is it that you're after? Do you really know? Rather, when you
step into a field outside your expertise, do you really know what the
solution is, or more just what the problem is and that you want it
solved?
I got this quote from someone's .sig :
The Consultant's Curse:
When the customer has beaten upon you long enough, give him
what he asks for, instead of what he needs. This is very strong
medicine, and is normally only required once.
What Kristian and Ron were saying is that often time the customer
comes in and _thinks_ they want "unstable", but being the expert, he
knows that it isn't as suitable for them so he tries to guide them
towards the right solution to their problem. Of course, if the
customer is an expert and really does know what s/he wants, then the
saleperson should provide it to them; and at the same time the
customer waives the privilege of blaming the salesperson if the
purchase wasn't really what he needed/wanted.
-D
--
Do not pay attention to every word people say,
or you may hear your servant cursing you --
for you know in your heart
that many times you yourself have cursed others.
Ecclesiastes 7:21-22
http://dman.ddts.net/~dman/
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