Re: contacting Debian is too easy to get wrong

[Ian Jackson <ijackson@chiark.greenend.org.uk>]

Ritesh Raj Sarraf writes ("Re: contacting Debian is too easy to get wrong"):
> When a user asks for a question, most usually end up on a web
> forum. Developers mostly prefer monitoring hand-picked mailing lists
> only. That's where the disconnect is, in my opinion.
> 
> What we need is to relate these interfaces to one another.

I think the problem with user questions is even worse than that.

Many developers don't actually want to spend much (or any) time
answering user questions.  Partly for bad reasons; but also for the
very good reason that it doesn't scale.

Ian.