Hello Paul, On Tue, 2017-03-21 at 12:01 +0800, Paul Wise wrote: > Hi all, > > When I was a press team assistant and with the various DSA addresses, > I've noticed that it is far too easy for folks unfamiliar with Debian > to contact the wrong addresses for their queries. I expect all of the > Debian teams with @debian.org aliases have found something similar. > > This causes various problems, including: > > Wasting the time of both Debian and people contacting us. > > Having queries ignored due to busy teams or frustration. > > People getting angry at us for redirecting them to user support > channels, when they should have gone there first. > > I think these actions could possibly help fix this problem: > > Create a new contact.debian.org service to help people find the right > contact for their queries before they make contact. > Yes. This would be great. An online form, that anyone could use to ask a question would be nice. Much nicer would be if the user could use this form to ask question about specifics. For example, Tracker could have a new field, "Ask a question". The contact online form could also be made to direct to correct pages, when users have specific questions. > Have a team of folks with good general knowledge of Debian as a whole > who can recieve the queries that don't fit any contact.d.o category and > respond appropriately as well as update the service. > For generic questions, assign question to "PR Team". For specific (package) questions, assign to Individuals/Teams just like bug reports. Essentially, a Question Tracking System, similar to BTS. Launchpad has a nice "Ask Questions" feature. > Replace contact information in various places with links to > contact.d.o, with appropriate query parameters to DTRT. > > Fix reportbug to ask people reporting general/base/etc bugs to support. > > <insert your ideas here> > > Any thoughts on this issue? > > Is anyone interested in working on this problem? > I don't have much web skills but I'd volunteer to be part of that team and help in whatever way feasible. -- Given the large number of mailing lists I follow, I request you to CC me in replies for quicker response
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