Re: DAM and NEW queues processing
On 23/06/09 at 12:55 +0200, Bernd Zeimetz wrote:
> Lucas Nussbaum wrote:
> > On 23/06/09 at 12:06 +0200, Bernd Zeimetz wrote:
> >> No way. Most reports show that a lot of NMs don't know about a lot of
> >> things asked during the NM process. This is true even for those who
> >> are DM already.
> >
> > Is that really problem? We need people who take the right decisions (and
> > that includes asking questions when they don't know or are not sure
> > about something), not people who can repeat all our documentation from
> > memory.
>
> 80% or more of the questions are questions about daily tasks, so yes, you're
> supposed to know that from brain. Or you should at least have heard something
> about it, which is another things the NM process is for: educate people.
The fact that NM is about educating people is a problem: NM
should be about checking that it's OK to grant the DD status to an
already-educated applicant. That way, the process would be much shorter,
it would be easier to find people willing to help with it (AM, FD, DAM),
and applicants wouldn't see it as something so useless and boring.
--
| Lucas Nussbaum
| lucas@lucas-nussbaum.net http://www.lucas-nussbaum.net/ |
| jabber: lucas@nussbaum.fr GPG: 1024D/023B3F4F |
Reply to: