Re: ticket systems
Dan MacNeil <dan@thecsl.org> writes:
> I'd be ok with:
>
> "It's been 24 hours and person responsible hasn't looked
> at your ticket. so your ticket has been forwarded to the
> boss of the person responsible for filling your ticket."
,----
| What would you like us to do?
|
| [ ] Fire the person responsible
| [ ] Fix the problem and fire the person responsible
| [ ] Just fix the problem
`----
> Seriously, a ticket system that allows the user to work through email is
> perhaps a requirement for us.
OTRS can do that. Just send a mail to support@example.com and (if
configured) you'll receive an automated email with a URL to check
the status of your ticket. All answers and status changes are also
mailed to you. The only thing you can't do is answering the tickets
by mail.
> I also live out of my email box. A ticket I've emailed, is findable
> for future reference.
Well grep rules but I heard some people complaining about all those Mails
the received from the ticket system. Some people prefer a web interface.
Jens
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