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Re: ticket systems

On Fri, 21 Oct 2005, Jens Link wrote:
> learn. BTW: I'm not talking about ordinary users here, but about a group
> of techs responsible for client-systems and helldesk.

You just need to add a sign to your door that says:

Expected time to replies:
  Via tickets: ASAP
  Via stickers on door: two weeks
  Via stickers on door AND three six-packs: ASAP.

Or something to that effect ;-)

  "One disk to rule them all, One disk to find them. One disk to bring
  them all and in the darkness grind them. In the Land of Redmond
  where the shadows lie." -- The Silicon Valley Tarot
  Henrique Holschuh

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