Re: [OT] IT Support/Ticket tracking application
I hacked on RT (what eventually became version 2.0.x) on behalf of
mail-abuse.org some time ago, and I now use it for my own projects.
Highly recommended.
Alas, the 2.0 version (light-years ahead of the old 1.x version) is not
pacakged, but all of the dependancies should be in woody by now.
On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote:
> I'm looking for a support/ticket tracking application. Here are two I've
> found:
>
> Double Choco Latte: http://dcl.sourceforge.net/
> RT (Request Tracker): http://www.bestpractical.com/rt/
>
> I've started to set up RT, but it is a royal pain, and I don't know enough
> about the required Apache modules to get it working. I'm about to start
> working with DCL to see if it will do what I need it to.
>
> However, I thought I would pose the question to the list to see if anyone
> here is running a support ticket tracking application for a helpdesk/ISP type
> scenario, and if so, what are you using? I know this may be off-topic, other
> than the fact that it will run on a Debian server. ;-)
>
> Thanks,
> --
> Michael Merritt O2/CO2 Conversion Specialist [o]
> --------------------------------------------------------------------
> michael@miklm.com | www.miklm.com | (931) 205-1392 | AIM/MSN miklm
> --------------------------------------------------------------------
> "Piracy is not a technological issue. It's a behavior issue."
> --Steve Jobs
>
>
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--
_ivan
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