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Re: [OT] IT Support/Ticket tracking application

I hacked on RT (what eventually became version 2.0.x) on behalf of
mail-abuse.org some time ago, and I now use it for my own projects.
Highly recommended.

Alas, the 2.0 version (light-years ahead of the old 1.x version) is not
pacakged, but all of the dependancies should be in woody by now.

On Sat, Feb 23, 2002 at 01:45:05PM -0600, Michael Merritt wrote:
> I'm looking for a support/ticket tracking application.  Here are two I've 
> found:
> Double Choco Latte:  http://dcl.sourceforge.net/
> RT (Request Tracker):  http://www.bestpractical.com/rt/
> I've started to set up RT, but it is a royal pain, and I don't know enough 
> about the required Apache modules to get it working.  I'm about to start 
> working with DCL to see if it will do what I need it to.
> However, I thought I would pose the question to the list to see if anyone 
> here is running a support ticket tracking application for a helpdesk/ISP type 
> scenario, and if so, what are you using?  I know this may be off-topic, other 
> than the fact that it will run on a Debian server.  ;-)
> Thanks,
> -- 
>  Michael Merritt                    O2/CO2 Conversion Specialist [o]
> --------------------------------------------------------------------
>  michael@miklm.com | www.miklm.com | (931) 205-1392 | AIM/MSN miklm
> --------------------------------------------------------------------
>  "Piracy is not a technological issue. It's a behavior issue."   
>                                                        --Steve Jobs
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