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Re: [OT] IT Support/Ticket tracking application


my former company, Nextra Deutschland, is successfully using RT as the 
central ticketing system and as far as I know it works pretty good. Good 
user acceptance, pretty stable and really fast. 

Best regards,


Am Samstag, 23. Februar 2002 20:45 schrieb Michael Merritt:
> I'm looking for a support/ticket tracking application.  Here are two I've
> found:
> Double Choco Latte:  http://dcl.sourceforge.net/
> RT (Request Tracker):  http://www.bestpractical.com/rt/
> I've started to set up RT, but it is a royal pain, and I don't know
> enough about the required Apache modules to get it working.  I'm about to
> start working with DCL to see if it will do what I need it to.
> However, I thought I would pose the question to the list to see if anyone
> here is running a support ticket tracking application for a helpdesk/ISP
> type scenario, and if so, what are you using?  I know this may be
> off-topic, other than the fact that it will run on a Debian server.  ;-)
> Thanks,

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