Re: bug-reporting for non-English users
Il giorno dom, 01-05-2005 alle 14:50 +0200, Jacob Sparre Andersen ha
scritto:
[...]
> a) Most maintainers know less than 10 languages. And
> Debian is distributed in (more than?) 30 languages.
> This gives (as a very rough estimate) that two out of
> three messages the maintainer receives will be in a
> language he/she doesn't know. Given the same estimate
> for the bug-reporters, they will only understand one out
> of three reports in the database. This will thus result
> in two out of three bug-reports the maintainers receive
> being duplicates of existing reports.
Well, this would be true if we could leave every user the freedom to
report a bug in any language he would like. I would rather prefer to ask
them to report in english, if possible.
This would led as to, probably, tha majority of reports in english.
> b) Because maintainers change. And even though one
> maintainer of a package may understands Italian, it is
> not very likely that the next one does. If we don't
> stick to the one language we all have to know anyway
> (because it is the official language of the project)
> for the internal communications of the project - of
> which the bug database is a very important part - we
> create a great mess.
Right. That's why any maintainer should ask debian-l10n-<LANG> for a
translation of a report, if he needs one. And this translation could be
to english or to any other language he likes.
[...]
> is something I have to read quite often. And even though
> I'm pretty close to the 10-language-mark, I would still
> ignore two thirds of the bug-reports, when trying to see if
> I had found a new problem. I may be strange, but I
> completely ignore bug-reports in languages I don't know -
> they are just spam to me.
I would problably tell the submitter that I don't understand his
language. I would also ask d-l10n-<LANG> for a translation.
Cheers,
Giuseppe
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