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Re: How Debian should handle users requests?

On Sun, 2014-07-20 at 17:01 +0200, Adam Borowski wrote:
> On Sun, Jul 20, 2014 at 10:55:55AM +0200, Abou Al Montacir wrote:
> > upgrade ==> not working anymore ==> bug
> > I think this is a typical acceptable situation, what ever the user's
> > level of experience.
> > It is more about how much we care about our users rather than about the
> > validity of the bug report. A user may need to install third parties
> > packages, and we are in the right to refuse supporting this. But we can
> > not ask our users to be either a real hacker or to stop using our SW.
> Except that in this case, to file a meaningful bug report, you need to be
> able to:
> * bisect the kernel
> * attach a serial console (good luck even having the port these days)
> and even that is likely to not be enough for kernel guys to fix this.
> Suspend quirks are among worst bugs for a non-hacker to report.
I fully understand this, but we can not close bugs just because we
assume that the user will not be able to debug this and produce relevant

Abou Al Montacir

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