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Re: How Debian should handle users requests?

On Sun, Jul 20, 2014 at 10:55:55AM +0200, Abou Al Montacir wrote:
> upgrade ==> not working anymore ==> bug
> I think this is a typical acceptable situation, what ever the user's
> level of experience.
> It is more about how much we care about our users rather than about the
> validity of the bug report. A user may need to install third parties
> packages, and we are in the right to refuse supporting this. But we can
> not ask our users to be either a real hacker or to stop using our SW.

Except that in this case, to file a meaningful bug report, you need to be
able to:
* bisect the kernel
* attach a serial console (good luck even having the port these days)
and even that is likely to not be enough for kernel guys to fix this.

Suspend quirks are among worst bugs for a non-hacker to report.

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