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Re: Bug#655999: [bugs.debian.org] Reporting documentation - "What package does your bug report belong to?" points to user support groups

On 2012-02-16 06:12, Josip Rodin wrote:
On Wed, Feb 15, 2012 at 11:12:28AM -0500, Filipus Klutiero wrote:
Ah, OK. If the request is going to be "Why am I experiencing problem
foo?", then it makes sense on debian-user. In that case, the problem
is just phrasing (in the current phrasing, the user is already at
the step of reporting a bug).
People arrive thinking about bugs but they don't necessarily have a clear
idea in their mind about what the exact bug is, so encouraging some
generic diagnostic discussion should be more helpful than bouncing their
bug report from one maintainer to another.

In these cases, indeed. I'm not sure what your point is though.
In any case, we do have support for tracking unknown packages in the bug
tracking system, and a few people (used to) volunteer to look after it.
So if the prospective reporter doesn't get help from debian-user, they
can still file such a bug report.
Hum, interesting. I am aware that the ITS deals with errors in the
package given, like when the user does a typo, but I'm not aware
that one can "knowingly report against an unknown package". Could
you explain how they would do that?
Whenever you type something in the Package: line that can't be matched
to an existing package name, it falls through into and is forwarded to

Right, but AFAIK all reports are supposed to match existing package names. Reporters are not supposed to knowingly set an unknown Package. The system is designed for cases where reports unintentionally define a package with a typo, or where the package is wrong due to some other kind of error.
If not, please provide an example of how they would do that.

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