[Date Prev][Date Next] [Thread Prev][Thread Next] [Date Index] [Thread Index]

Re: Bug#655999: [bugs.debian.org] Reporting documentation - "What package does your bug report belong to?" points to user support groups

Hi Josip,

Josip Rodin wrote:
On Fri, Feb 10, 2012 at 01:25:26PM -0500, Filipus Klutiero wrote:
>  [Forgot to Cc joy]
>  >>debian-user's topic is user support.
>  >>
>  >>For technical discussions about development, the default group is
>  >>debian-devel@lists.debian.org.
>  >>Reference:http://anonscm.debian.org/viewvc/webwml/webwml/english/Bugs/Reporting.wml?r1=1.18&r2=1.19  <http://anonscm.debian.org/viewvc/webwml/webwml/english/Bugs/Reporting.wml?r1=1.18&r2=1.19>

I made that edit ten years ago (heh) pointing people to debian-user because
helping a person to determine whether the thing they want to communicate is
a bug and how to report it - is primarily a user support issue. Users trying
to report problems is not a development discussion by default; it can be
considered a prerequisite for a development discussion, but not one in and
of itself.

Ah, OK. If the request is going to be "Why am I experiencing problem foo?", then it makes sense on debian-user. In that case, the problem is just phrasing (in the current phrasing, the user is already at the step of reporting a bug).

>  There is a difference between the workflows of reporting an issue
>  without specifying a package and of asking which package a report
>  should be assigned to then reporting.
>  The latter workflow is longer, adding the delay needed for the
>  advice to come plus the delay of the reporter actually reporting the
>  issue. Furthermore, the latter assumes advice will come at some
>  point, which is probably not going to be the case.

I'm not sure I see the point of making this kind of a subtle distinction
the reason to start yet another mailing list that would handle just this

To be sure we're all on the same page, I don't think anyone said a mailing list should be created just for that. I suggested creating a mailing list, but only to show that removing this matter from debian-user didn't imply adding it to debian-devel. I am not aware of the volume of this matter and can't say whether creating a new mailing list is warranted.

In any case, we do have support for tracking unknown packages in the bug
tracking system, and a few people (used to) volunteer to look after it.
So if the prospective reporter doesn't get help from debian-user, they
can still file such a bug report.

Hum, interesting. I am aware that the ITS deals with errors in the package given, like when the user does a typo, but I'm not aware that one can "knowingly report against an unknown package". Could you explain how they would do that?

Reply to: