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Re: Bug#655999: [bugs.debian.org] Reporting documentation - "What package does your bug report belong to?" points to user support groups

severity 655999 normal
tags 655999 - wontfix
retitle 655999 Reporting documentation - "What package does your bug report belong to?" points to user support groups 
thanks

Hi Don,

On 2012-01-15 19:25, Don Armstrong wrote:

severity 655999 wishlist
tag 655999 wontfix
retitle 655999 Allow for bug submission without specifying a package
thanks

On Sun, 15 Jan 2012, Filipus Klutiero wrote:

The ITS requires a package to be specified to send a report. If the
reporter doesn't know which package is concerned, our documentation
about bug reporting says:


If you are unable to determine which package your bug report
should be filed against, please send e-mail to the Debian user
mailing list<mailto:debian-user@lists.debian.org>  asking for
advice.

http://www.debian.org/Bugs/Reporting

debian-user's topic is user support.

Which includes technical support for users who are unable to figure
out whether they have a bug and which package it belongs to.
We are not talking about users unable to figure out whether "they have a bug", the paragraph is for reporters who do not know which package they should assign their issue to. 
While we're at it, we shouldn't require reporters to indicate a
package. If the ITS technically needs a package to be indicated, we
could tell reporters to indicate a pseudo-package when they don't
know, perhaps "unknown" or "default".

In order to figure out who should see a report, a package needs to be
specified. No one looks at reports to unspecified packages.
Well, that is the current situation, indeed, as there are no reports to unspecified packages. I was suggesting to change that.
This report is not asking to allow sending reports without specifying a (real) package. I merely suggested that as a way to circumvent the issue altogether. The problem this report is about is the inappropriate direction of reporters to a user support discussion group. That being said, feel free to open a new report requesting to allow bug submission without specifying a package.
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