Re: Bug#655999: [bugs.debian.org] Reporting documentation - "What package does your bug report belong to?" points to user support groups
On Fri, Feb 10, 2012 at 01:25:26PM -0500, Filipus Klutiero wrote:
> [Forgot to Cc joy]
>
> >>debian-user's topic is user support.
> >>
> >>For technical discussions about development, the default group is
> >>debian-devel@lists.debian.org.
> >>Reference: http://anonscm.debian.org/viewvc/webwml/webwml/english/Bugs/Reporting.wml?r1=1.18&r2=1.19
I made that edit ten years ago (heh) pointing people to debian-user because
helping a person to determine whether the thing they want to communicate is
a bug and how to report it - is primarily a user support issue. Users trying
to report problems is not a development discussion by default; it can be
considered a prerequisite for a development discussion, but not one in and
of itself.
> There is a difference between the workflows of reporting an issue
> without specifying a package and of asking which package a report
> should be assigned to then reporting.
> The latter workflow is longer, adding the delay needed for the
> advice to come plus the delay of the reporter actually reporting the
> issue. Furthermore, the latter assumes advice will come at some
> point, which is probably not going to be the case.
I'm not sure I see the point of making this kind of a subtle distinction
the reason to start yet another mailing list that would handle just this
matter.
In any case, we do have support for tracking unknown packages in the bug
tracking system, and a few people (used to) volunteer to look after it.
So if the prospective reporter doesn't get help from debian-user, they
can still file such a bug report. If they get sidetracked, it's a public
forum, someone else can pick it up from there, too.
--
2. That which causes joy or happiness.
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